Box Smart Global

1. Introduction

Welcome to Box Smart Global. We are committed to protecting the privacy and security of our users and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://portal.boxsmartglobal.com or use any of our services, including but not limited to domain registration, web hosting, AI services, website building, business registration, trademark services, and marketplace features.

By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our services. We reserve the right to update this policy at any time, and we encourage you to review it periodically.

Box Smart Global operates as a technology and digital services provider headquartered in Nigeria, delivering innovative solutions to customers worldwide. Your privacy is a fundamental right, and we treat it with the highest level of responsibility and care.

2. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect includes:

• Full Name — Collected during account registration and service requests.
• Email Address — Used for account verification, communication, and support.
• Phone Number — Required for account security and customer support contact.
• Business Information — Business name, type, and registration details when you use our business registration or trademark services.
• Billing Address — Collected for invoicing and verification purposes.
• Payment Information — Transaction records, payment method details, and billing history (payment card numbers are not stored on our servers).
• Domain Registration Details — Information required for domain registration including registrant, administrative, technical, and billing contacts.
• Hosting Information — Hosting account details, resource usage, and server logs.
• AI Service Usage — Prompts, inputs, and outputs from our AI-powered services and tools.
• Website Builder Projects — Content, designs, settings, and files created using our website builder.
• Uploaded Files — Files, images, documents, and media uploaded to your account or services.
• Support Tickets — Communications, attachments, and correspondence with our support team.
• Device Information — Device type, operating system, and hardware identifiers.
• Browser Information — Browser type, version, language preferences, and installed plugins.
• IP Address — Internet Protocol address for security, analytics, and fraud prevention.
• Cookies — Small data files stored on your device for authentication, preferences, and analytics.
• Login History — Timestamps, IP addresses, and device information from login events.
• API Usage Logs — Records of API requests, endpoints accessed, and response data.
• Wallet Transactions — Funding, spending, and transfer history within your Box Smart Global wallet.
• Marketplace Purchases — Order history, downloads, and transaction records from our marketplace.
• Business Registration Applications — Documents, identification, and information submitted for business registration.
• Trademark Applications — Trademark details, supporting documents, and application status information.

3. How We Use Information

We use the information we collect for the following purposes:

• Creating and Managing Accounts — To register and maintain your user account on our platform.
• Providing Hosting Services — To deliver web hosting, email hosting, and related infrastructure services.
• Domain Registration — To process domain name registrations, renewals, and transfers through authorised registrars.
• AI Website Generation — To power AI-driven website building and content generation tools.
• Business Registration — To process and submit business registration applications on your behalf.
• Trademark Services — To handle trademark search, filing, and monitoring applications.
• Customer Support — To respond to inquiries, resolve issues, and provide technical assistance.
• Fraud Prevention — To detect, prevent, and investigate fraudulent or unauthorised activity.
• Security Monitoring — To protect our systems, data, and users from threats and breaches.
• Payment Processing — To process transactions, invoices, and refunds through secure payment gateways.
• Service Improvements — To analyse usage patterns and enhance our platform functionality and user experience.
• Analytics — To understand how users interact with our services and optimise performance.
• Email Notifications — To send service updates, invoices, security alerts, and promotional communications (with opt-out options).
• Invoice Generation — To create and deliver billing documents for services rendered.
• Order Processing — To fulfil and manage orders for digital products, services, and subscriptions.

4. Payment Information

Box Smart Global prioritises the security of your financial data. We support secure payments through approved and trusted payment providers.

Accepted Payment Methods Include:

• Bank Transfer — Direct bank transfers processed through verified accounts.
• Flutterwave — Secure payment processing via Flutterwave's PCI-compliant gateway.
• Debit Cards — Local and international debit card payments.
• Credit Cards — Major credit cards including Visa, Mastercard, and others.
• International Payments — Cross-border payment support through our gateway partners.
• Wallet Balance — Payments using funds held in your Box Smart Global wallet.
• Future Payment Gateways — Additional payment options approved by Box Smart Global from time to time.

5. Wallet System

Box Smart Global provides a digital wallet system that allows users to manage funds conveniently within our platform.

• Funding: Users can fund their wallet using any of the supported payment methods.
• Purchases: Wallet balance can be used to purchase any services or products available on our platform.
• Administrative Adjustments: Administrators may manually credit or debit wallets after proper verification and authorisation.
• Transaction History: All wallet activities including deposits, payments, withdrawals, and adjustments are recorded in a detailed transaction history accessible from your dashboard.
• Security: Wallet operations are protected by authentication protocols and activity monitoring.

6. Cookies

Cookies are small text files stored on your device by your web browser. Box Smart Global uses cookies and similar tracking technologies for the following purposes:

• Login Sessions: To keep you authenticated during your browsing session.
• User Preferences: To remember your settings, language choices, and display preferences.
• Website Performance: To analyse page load times and optimise site performance.
• Analytics: To understand how visitors interact with our website.
• Security: To detect suspicious activity and protect your account.
• Fraud Detection: To identify and block fraudulent access attempts.

You may control cookie settings through your browser preferences.

7. AI Services

Box Smart Global offers AI-powered tools and services to enhance your digital experience. When you use our AI services, the following applies:

• Prompt Processing: User prompts may be processed by integrated third-party AI providers to generate responses.
• File Analysis: Uploaded files are analysed solely to provide the requested AI service.
• API Key Protection: API keys used to facilitate AI services remain securely protected.
• AI Responses: AI-generated responses may vary in accuracy. Users should review AI outputs before relying on them.
• User Responsibility: Users remain solely responsible for the content they submit to AI services.
• Data Handling: AI interactions may be logged for service improvement purposes.

8. Domain Registration & Hosting

Box Smart Global provides domain registration and web hosting services through authorised third-party providers.

• Domain Registration: Domain registrations are processed through authorised registrar APIs. Your information may be transmitted to the appropriate registry.
• Hosting Services: Web hosting and related services are provided through authorised hosting infrastructure partners.
• cPanel Access: Access to control panel interfaces depends on active hosting services.
• DNS Management: DNS management services may involve third-party providers for reliable domain resolution.
• Service Availability: Domain and hosting services are subject to the terms of our partner providers.

9. Business Registration & Trademark

Box Smart Global offers business registration and trademark application services to assist entrepreneurs.

• Application Submission: Applications are submitted through connected government portals or authorised API providers.
• Additional Verification: Depending on the service, additional identity verification may be required.
• Approval Authority: Final approval rests solely with the official government registration authority.
• Processing Times: Processing times vary by jurisdiction.
• Document Handling: Submitted documents are handled with strict confidentiality.

10. Marketplace

Box Smart Global operates a digital marketplace for buying and selling digital products.

• Digital Products: Available products include website scripts, templates, design assets, prompts, graphics, and downloadable resources.
• Instant Access: Digital downloads become available after successful payment confirmation.
• Download Security: Download links may expire after a reasonable period for security.
• Prohibited Activities: Redistribution or resale of purchased digital products without permission is strictly prohibited.
• Intellectual Property: Buyers receive a licence to use the product as intended.

11. Refund Policy Summary

Our refund policy is designed to be fair while protecting our digital services.

• Digital Products: Generally non-refundable after download. Exceptions may be considered for defective products.
• Hosting and Domain: Refunds follow the applicable policies of our provider partners.
• Failed Transactions: May be reviewed individually for refund.
• Refund Requests: Send to support@boxsmartglobal.com with transaction details.
• Processing Time: Approved refunds processed within 5-10 business days.

12. Data Security

Box Smart Global implements robust security measures to protect your information:

• SSL Encryption: All data transmitted is encrypted using SSL technology.
• Secure APIs: All API communications are authenticated and encrypted.
• SQL Database Security: Databases are protected against SQL injection and unauthorised queries.
• Authentication: Multi-factor authentication options are available.
• Access Control: Strict role-based controls for authorised personnel only.
• Firewall Protection: Enterprise-grade firewalls block malicious traffic.
• Backup Systems: Regular automated backups prevent data loss.
• Activity Logs: Comprehensive logging for security auditing.

13. User Rights

You have the following rights regarding your personal data:

• Access Your Data: Request access to the personal information we hold.
• Correct Information: Request corrections to inaccurate data.
• Request Deletion: Request account deletion where permitted by law.
• Data Portability: Request an exported copy of your information.
• Withdraw Consent: Withdraw consent where processing is based on it.
• Lodge Complaint: Contact the relevant data protection authority.
• Contact Us: Email support@boxsmartglobal.com to exercise these rights.

14. Third-Party Services

Box Smart Global integrates with the following third-party service providers:

• Nairahost — Infrastructure and hosting partner.
• Flutterwave — Payment processing services.
• Domain Registrars — Authorised domain registration partners.
• Hosting Providers — Infrastructure partners for web hosting.
• AI Providers — Artificial intelligence service providers.
• Email Providers — Email delivery service providers.
• Analytics Services — Website analytics tools.
• Payment Providers — Additional payment gateways.

Each provider has its own privacy policy. We encourage you to review them.

15. Children's Privacy

Our services are not intended for children under the age of 13 (or applicable legal age) without verifiable parental consent.

We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly. Please contact us at support@boxsmartglobal.com if you believe a child has provided us with personal data.

16. Policy Updates

Box Smart Global may update this Privacy Policy from time to time.

• Notification: Material changes will be notified via our website, email, or dashboard.
• Review Periodically: We encourage you to review this policy periodically.
• Continued Use: Your continued use after changes constitutes acceptance of updated terms.
• Effective Date: The date at the top indicates when this was last updated.

17. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Box Smart Global
Email: support@boxsmartglobal.com
Website: https://portal.boxsmartglobal.com

For data protection matters, please include "Data Privacy" in your subject line for priority handling.